Which skill is vital for a PSW when assisting families in crisis?

Strong communication and empathy skills are essential for a Personal Support Worker (PSW) when assisting families in crisis. These skills enable the PSW to effectively listen to the family's concerns, provide emotional support, and facilitate understanding in challenging situations. Communication is not just about conveying information but also involves non-verbal cues and active listening that help build trust and rapport. Empathy allows the PSW to understand the emotional state of family members, validating their feelings and experiences, which is crucial when families are facing stress or trauma.

In crisis scenarios, families may feel overwhelmed and confused, and having a PSW who can communicate clearly and empathetically can significantly improve their experience and help them navigate through difficult times. This support can play a key role in alleviating stress and encouraging a sense of safety and security for family members during moments of uncertainty.