What approach should a PSW take when a family refuses assistance?

When a family refuses assistance, respecting their decision and providing information non-judgmentally is crucial. This approach fosters trust and respects the family's autonomy. Families might refuse help for various reasons, including cultural beliefs, past experiences, or simply feeling overwhelmed. By acknowledging their feelings and decisions, the personal support worker helps ensure that the family feels heard and understood.

Furthermore, offering information in a non-judgmental manner allows the family to reconsider their choices without feeling pressured or criticized. This can open the door to discussions about their needs and concerns, potentially leading to a more collaborative relationship in the future. Overall, this approach promotes dignity and empowers the family, allowing them to make informed decisions about the assistance they might need.