How can PSWs support families when adjusting to a new diagnosis?

Providing families with information about the diagnosis is a critical way for Personal Support Workers (PSWs) to support them during what can be a challenging and confusing time. Having the right information helps families understand the implications of the diagnosis, including what it means for their loved one's health, the possible progression of conditions, and the resources available for managing care.

This knowledge empowers families to make informed decisions, fosters better communication with healthcare providers, and helps them feel more in control of their situation. It can also alleviate fears and uncertainties associated with not understanding the diagnosis, allowing for more effective emotional and practical support as they navigate this transition together.

In contrast, suggesting immediate treatment plans may not be appropriate for a PSW, as they typically do not have the training or authority to make clinical recommendations. Discouraging emotional discussions can lead to feelings of isolation and misunderstanding, which can be detrimental to family dynamics and emotional well-being. Finally, restricting contact with other family members can create an environment of support that is crucial for coping with the stress of a new diagnosis, potentially causing further emotional distress for the individual and their family. Thus, providing information is the most supportive and constructive action a PSW can take in such situations.